1. Policy Overview

You may request a return within 30 days after the carrier’s recorded delivery date. To qualify, the return must meet the eligibility conditions below and must be sent according to the return instructions provided by Lumiply.

This Policy applies to purchases made directly through Glimpick.com. Products purchased from another website, marketplace, or retailer must be returned through that seller’s process.

2. Return Eligibility

Unless an exception applies, an eligible return must be:

• requested within 30 days after delivery;
• unused, unworn, unwashed, and unaltered;
• in the same condition in which it was received;
• returned with original packaging, accessories, instructions, and included parts;
• free from damage, odors, stains, pet hair, or signs of customer use; and
• accompanied by the order number or other proof of purchase.

Craft kits, component sets, and multi-piece products must be complete. Kits that have been started, assembled, cut, glued, painted, washed, or are missing components may not qualify for a change-of-mind return.

3. How to Start a Return

Follow these steps before sending a product:

Do not send a return to the manufacturer, supplier, carrier, or the sender address printed on the package unless our support team specifically instructs you to do so.

4. Damaged, Defective, or Incorrect Items

Inspect the order after delivery. If an item arrives damaged, defective, materially different from what was ordered, or if the wrong item was sent, contact us as soon as possible—preferably within 7 days after delivery—so we can review the issue promptly.

Please include:

• your order number;
• a clear description of the problem;
• photographs or video showing the product and issue;
• a photograph of the shipping label; and
• photographs of damaged outer packaging when applicable.

If we confirm that Lumiply sent an incorrect product or that an item arrived damaged or defective, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, partial refund, prepaid return label, or reimbursement of approved return-shipping costs.

5. Change-of-Mind Returns

Eligible unused products may be returned within the 30-day window if you changed your mind, selected the wrong size or style, or no longer want the product.

For an approved change-of-mind return, the customer is normally responsible for return-shipping costs. Original shipping charges are not refundable unless required by law or the return resulted from an error by Lumiply.

6. Non-Returnable Items

The following items are normally not eligible for return:

• items returned more than 30 days after delivery;
• used, worn, washed, altered, assembled, or customer-damaged items;
• opened craft kits or products with used or missing components;
• personalized, customized, engraved, or made-to-order products;
• gift cards, downloadable products, and digital content;
• perishable goods and hazardous or restricted materials;
• personal-care or hygiene products with a broken safety seal; and
• items clearly identified as “Final Sale” before purchase.

A final-sale or non-returnable designation does not remove any non-waivable rights that apply to defective, misdescribed, or incorrectly supplied products.

7. Exchanges

The fastest way to receive a different product, color, or style is usually to request a return for the original eligible item and place a new order after the return is approved.

Direct exchanges depend on inventory and are not guaranteed. Price differences, discounts, and shipping charges may apply to the new order.

8. Return Shipping & Packaging

For approved returns caused by a confirmed Lumiply error, damage, or defect, we will provide return-shipping instructions and, where appropriate, a prepaid label or reimbursement for approved costs.

For change-of-mind returns, the customer is normally responsible for return shipping. Use a trackable shipping service and package the product securely. Lumiply cannot confirm receipt of a return that has no carrier tracking or delivery record.

Do not send cash-on-delivery or postage-due returns. Customs fees, duties, carrier surcharges, or unauthorized shipping expenses may be deducted from the refund where permitted by law.

9. Inspection & Refund Processing

After the return is delivered, we inspect it to confirm the product, condition, included components, and eligibility. We will notify you whether the refund has been approved or whether more information is required.

Approved refunds are normally initiated to the original payment method within 5 business days after acceptance of the return. Your bank, card issuer, or payment provider may need an additional 5–10 business days to post the credit.

The refunded product amount will not exceed the amount actually paid after discounts. Original shipping charges, return shipping, duties, taxes, and gift-card value may be non-refundable unless the return resulted from our error or applicable law requires otherwise.

If a returned product does not meet the eligibility conditions, we may deny the refund or apply a reasonable deduction for loss in value where permitted by law. We will explain the decision before completing the return.

10. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation is not guaranteed after payment verification, fulfillment, personalization, or shipment has begun.

If an order has already shipped, it must follow the applicable return process after delivery. If we cancel an unshipped order, the applicable refund will be returned to the original payment method.

11. Late or Missing Refunds

If you received a refund-confirmation email but the credit is not visible, first check the original payment account and contact your bank, card issuer, or payment provider. Posting times vary and a pending refund may not appear immediately.

If the provider confirms that no refund is pending after the normal processing period, contact us with your order number so we can review the transaction.

12. Your Consumer Rights

This Return Policy provides Glimpick ’s standard return process. It does not limit any mandatory consumer warranty, cancellation, refund, or remedy that cannot legally be waived in your jurisdiction.

The FTC Cooling-Off Rule generally does not create a three-day cancellation right for purchases completed entirely online. However, other federal, state, or local protections may apply depending on the product and circumstances.

13. Return Support

Contact us before mailing a return. Include the order number, item name, reason for return, and photographs when the item is damaged, defective, or incorrect.

Return Address: Tongxi Supply Chain, Tangxia, Dongguan, Guangdong Province