Orders are normally processed within 1–2 business days after payment is confirmed. Processing includes order verification, quality checks, packaging, and carrier handoff.

Weekends and public holidays are not counted as business days. High-volume sales or unusual order issues may require additional processing time.

After checkout, you should see an order-confirmation page and receive a confirmation email. Please check your spam or promotions folder if it does not appear in your inbox.

If you were charged but did not receive confirmation, contact us with the name and email address used at checkout. Please do not place a second order until we verify the first transaction.

Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after payment verification, fulfillment, personalization, or shipment has begun.

If the order has already shipped, it must follow the applicable return process after delivery.

Send us the correct address immediately. We may be able to update it before carrier handoff, but we cannot guarantee an address change after fulfillment or shipment has started.

Customers are responsible for entering a complete and accurate address at checkout, including apartment or unit numbers.

Unless the promotion specifically says otherwise, only one discount code can be used per order. Discount codes normally cannot be applied after an order has been completed.

After the normal 1–2 business day processing period, estimated carrier transit is 2–7 business days for most supported destinations.

Delivery dates are estimates rather than guarantees. Weather, carrier capacity, address problems, public holidays, and other events outside our control may cause delays.

When your order ships, we send a shipping-confirmation email containing the available tracking information. It can take 24–72 hours after carrier handoff for the first tracking event to appear.

Carriers do not always scan a package at every stage. Tracking may pause while the parcel moves between facilities and then update again near the destination.

If tracking has shown no movement for 7 business days, contact us with your order number so we can review the shipment.

Some multi-item orders may ship in separate packages because of product availability, packaging requirements, or fulfillment location. When available, separate tracking information will be provided for each parcel.

Before contacting us, please:

• Check entrances, porches, mailrooms, and parcel areas.
• Ask household members, neighbors, or building staff.
• Confirm that the checkout address was correct.
• Allow one additional business day.

If it is still missing, contact the carrier and then email us with your order number and carrier case details.

Contact us if tracking shows that a parcel is being returned. Once confirmed, we will review the reason and available resolution.

Additional shipping charges may apply when delivery failed because of an incomplete address, refusal, or failure to collect the package.

You may request an eligible return within 30 days after the carrier’s recorded delivery date. Products must normally be unused, unworn, unwashed, unaltered, and returned with the original packaging and included parts.

Contact us before sending anything back. The correct return address may be different from the sender address printed on the original package.

Email support@Lumiply.com with the subject line “Return Request.” Include your order number, item name, reason for return, and photographs when the product is damaged, defective, or incorrect.

Wait for approval and return instructions before mailing the product. Unauthorized returns may be delayed or refused.

Contact us as soon as possible—preferably within 7 days after delivery. Include clear photographs or video of the issue, the shipping label, and damaged outer packaging when applicable.

If we confirm an error, defect, or transit damage, we will provide an appropriate resolution. This may include a replacement, refund, partial refund, prepaid return label, or reimbursement of approved return-shipping costs.

Lumiply will provide instructions and, where appropriate, cover approved return-shipping costs for a confirmed wrong, damaged, or defective product.

For an eligible change-of-mind return, the customer is normally responsible for return shipping. Original shipping charges are not refundable unless required by law or the return resulted from our error.

Approved refunds are normally initiated to the original payment method within 5 business days after the returned item is inspected and accepted . Your bank or payment provider may need an additional 5–10 business days to post the credit.

Direct exchanges depend on inventory and are not guaranteed. The fastest option is usually to request a return for the original eligible item and place a new order.

Available dimensions, materials, package contents, and care information are listed on the individual product page. Review these details before ordering, especially when size or fit is important.

We work to represent products accurately, but colors can appear slightly different because of screen settings, lighting, material texture, and normal production variation.

Products made by hand or from natural materials may have small differences in grain, texture, color, pattern, stitching, or finish. These variations are normal and help make each item unique.

Follow the care instructions shown on the product page or included with the item. Unless stated otherwise, keep products away from excessive moisture, direct heat, strong chemicals, and prolonged sunlight.

Some popular products may return, while seasonal or limited items may not. Availability is not guaranteed.

The currently available payment methods are displayed at checkout. Availability may vary by device, currency, billing location, and payment provider.

Checkout is processed through supported secure payment providers. Lumiply does not ask customers to send complete card details by email or social media message.

A payment can be declined because of incorrect billing details, insufficient funds, bank security checks, an expired card, or a transaction restriction. Verify the information and contact the payment provider if the problem continues.

Payment is normally authorized or collected when the order is completed. Some banks may first display the transaction as pending before it is fully posted.

Email us at support@Lumiply.com or use the Contact Us page. For order-related questions, include your order number and the email address used at checkout.

We normally respond within 1–2 business days, excluding weekends and public holidays. Sending multiple messages about the same issue may slow down case handling.

For faster assistance, include:

• Your order number.
• The email address used at checkout.
• The product name.
• A clear description of the problem.
• Photos or video for damaged or incorrect items.

Do not send passwords, full card numbers, or other sensitive payment credentials by email.